STORE POLICY SUMMARY

 

CONTACT US

Reach us viaE-MAIL


SHIPPING

We ship in the USA, to Canada and a limited number of other countries. For contiguous U.S.orders free shipping is available to orders totalling $100 and up


NO MINIMUM ORDER POLICY

We no longer have a  minimum order policy.




SHOPPING TIPS

If you generally know what you want, use the Search Window in the Shop section to find things quickly.

PAYMENTS RECEIVED

We accept Visa or Mastercard.

RETURNS

Returns are allowed within 30 days of invoicing. Items must be in original condition and packaging. See below for additional details.



STORE POLICY DETAILS (Please READ)

 

ORDERING

 

PAYMENT: Prices are shown in US Dollars. Visa and Mastercard are accepted.

MAKING CHANGES/DELETIONS TO YOUR ORDER:  If you have to change your order, please e-mail us as soon as possible with your full order number in the subject line with precisely what you need changed. Orders are usually shipped out the same business day. We cannot guarantee we will catch your e-mail before the shipment goes out. We highly recommend you triple-check your order details before submitting it.
We are in the PST time zone.

USING PROMO CODES: If you are a registered customer, you can enter the promo code on the 1st check out page. If you want to buy as a guest, please enter in the promo code at the Payment stage. If you enter it in the 1st check out page it might generate an error.

STOCK: If you are able to order the item, that usually means the item is in stock, but occasionally there may be a miscount and we may actually not have the item. We will e-mail with options or offer a refund if your card was charged.

SALES TAX: Due to new laws, sales tax will be charged to customers in some states in the USA. International orders will still be exempt from sales tax.



SHIPPING


DOMESTIC ORDERS:  Flat charge of $15.00 for orders in the contiguous United States. (FREE SHIPPING if order is over $100. 
Use the "Extra Info" step to also add any special shipping requests, such as expedited shipping, signature required at delivery or special handling. Our shipper may charge additional fees for these services.

ALASKA & HAWAII: There is no Free Shipping or Flat Fee rate for these states. Sorry. We will contact you with a shipping cost AFTER we receive your order. Make sure you include an e-mail or phone number where we can easily reach you at. We DO NOT offer quotes in advance.

CANADIAN ORDERS:  Flat charge of $20.00 for shipping. This does not include any taxes and duties, Canada may charge. (FREE SHIPPING if order is over $150)
 Use the "Extra Info" step to also add any special shipping requests, such as expedited shipping, signature required at delivery or special handling. Our shipper may charge additional fees for these services. 


INTERNATIONAL ORDERS:  Minimum shipping charge is $25, so please consider what you are ordering is worth the high charge for shipping. Actual shipping charge is determined by destination and weight or box size. We will contact you with a shipping cost AFTER we receive your order. Make sure you include an e-mail or phone number where we can easily reach you at. We DO NOT offer quotes in advance. International orders  usually take a few extra days to leave our warehouse.



RETURNS

 

Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email us for a Return Authorization Number (RA#) and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Except for shipping errors on our part and defective product, all returned items are subject to a restocking fee of 15% of the purchase price.